Q:
Something has come up and I'm unable to attend a performance I've
already purchased tickets for. Can I get a refund?
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A: No.
Like almost all performing arts centers, we have a strict "no
refunds, no exchanges" policy. We suggest you try to contact a
friend to go in your place.
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Q:
Do you accept credit cards?
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A: Yes. We accept Mastercard and Visa only.
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Q:
Do you accept American Express or Discover?
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A: No. Unfortunately, our system does not accept either of these
credit cards.
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Q: Do you accept checks?
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A: Yes. We do accept checks
and they must be made out to Palatine
Park District.
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Q: To purchase tickets, can I mail in a check?
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A: Yes. We do accept checks by mail, but only with an
order form
attached. Payment sent without a form will be returned to
sender. Please make sure the total amount is correct before mailing to
the following address:
Cutting Hall Box Office
250 E. Wood Street
Palatine, IL. 60067
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Q: When selecting my desired seats online, how do I know what
seats are available and what seats have already been taken?
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A: When purchasing tickets online for a performance that is
reserved seating, the seats that are available will appear as square
boxes that you are able to select. The seats that are not available
will appear as dark X's. Depending on the performance, you may also
find rows or specific seats that you are unable to select. These seats
are not available to the public at the request of the production.
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Q: Do you offer gift certificates?
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A: Yes we do.
Recently, we've been able to offer this feature online as well.
To buy a gift certificate, you may either click
here or call the box office at 847-202-5222 to complete your
purchase.
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Q: What are the regular box office hours?
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A: Our box office is open Wednesday through Saturday from 2:00 PM
until 6:00 PM. With the exception of potential door sales, the box
office is closed for regular business on the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years
Day
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Q: How do I get my tickets after I've purchased them online?
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A: After you've purchased tickets online, you will receive a link
that you can print out and bring to the performance. This print-out
will serve as your ticket.
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Q: If I've ordered my tickets online, do I have to wait in line
to show them to box office attendant?
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A: No. This is a common misunderstanding. Your print-out is your
physical ticket. By ordering online, you get to bypass any lines and
walk right up to the ushers at the entrance of the theatre.
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